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Customer Service Center

PCCW offers a wide range of services to a great number of customers. Our latest initiative is a brand new customer service center offering convenient and comprehensive one-stop service to customers who would like to receive face-to-face customer service.

PCCW Customer Service Center

Address:  

Hong Kong:
Causeway Bay:
10/F East Exchange Tower, 38 Leighton Road, Causeway Bay, Hong Kong
(MTR Causeway Bay Station Exit A, opposite to Lee Theatre Plaza)

Sheung Wan (for personal customers only):
24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
(MTR Sheung Wan exit A1, opposite to Western Market)

Wan Chai:
Basement, Lockhart Exchange, 3 Hennessy Road, Wan Chai, Hong Kong
(MTR Wan Chai exit B1, next to Asian House)

Kowloon:
Mong Kok:
9/F, Mongkok Exchange, 37 Bute Street, Mong Kok, Kowloon
(MTR Prince Edward Station Exit B2, opposite to Pioneer Center)

Lai Chi Kok (for personal customers only):
G/F Lai Chi Kok Exchange, 2 Yuet Lun Street, Lai Chi Kok, Kowloon, Hong Kong
(MTR Mei Foo Station Exit A, opposite to Manhattan Hill)

Tsim Sha Tsui (for personal customers only):
3/F Hermes House, 10 Middle Road, Tsimshatsui, Kowloon, Hong Kong
(MTR Tsim Sha Tsui exit K, entrance nearby Minden Row, between TST Post Office and Mariners' Club)

Kwun Tong (for personal customers only):
Suite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
(MTR Kwun Tong exit B2, next to Kwun Tong Plaza)

New Territories
Tsuen Wan:
G/F, Tsuen Wan Exchange, 303 Castle Peak Road, Tsuen Wan, New Territories
(MTR Tsuen Wan Station Exit A, opposite to Tsuen Kam Center)

Yuen Long (for personal customers only):
G/F Yuen Long Exchange, 3 Tai Yuk Road, Yuen Long, NT, Hong Kong
(Light Rail Fung Nin Road Stop, next to the Yuen Long Junior Police Officers Married Quarters / N.T. Heung Yee Kuk Yuen Long District Secondary School)

Shatin (for personal customers only):
Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin

(MTR Shatin exit B, Next to IKEA)

Hours:
Mondays to Saturdays: 09:30 - 21:00, Sundays and Public Holidays: 12:00 - 19:00 (for personal customers)
Mondays to Saturdays: 09:30 - 19:00, Sundays and Public Holidays: Close (for business customers)

Inquiries:
1000 (Customer Service Hotline), press [2] for English, then press [6]
10088 (Business Customer Hotline)
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